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In the news

Genesee County communities try new solution to ambulance shortage

By ahein | July 9, 2021 |

ABC 12 — Genesee County has been dealing with an ambulance shortage all year. The county reported 21 days over seven months in late 2020 when zero ambulances were available to respond to calls for help. The county reaches “critical status” for ambulances with five or fewer units available almost daily — sometimes multiple times a day.…

City of Burton partnering with Medstar Ambulance for guaranteed emergency service

By ahein | July 9, 2021 |

ABC 12 — There’s a new lifeline for first responders in Burton. The city is announcing a partnership for EMS services with Medstar Ambulance, but it’s not just ambulance staff that are getting help. It could also make a life-saving difference for those responding to an emergency. Right now in Burton, there are times where…

Mich. county reaches critical ambulance status daily

By ahein | July 9, 2021 |

EMS1 — There were 21 days in seven months’ time in which no ambulances were available to respond to calls in Genesse County, Mich., ABC 12 reported.  When there are five or fewer ambulances at the ready, the county considers it “critical status,” meaning the county’s 911 center must call in outside ambulances or redirect units en…

Davison area governments approve ambulance contract with Medstar

By ahein | July 9, 2021 |

The Davison Index — The three local units of government – Davison, Davison Township and Richfield Township – all unanimously approved a contract for emergency medical services with MedStar ambulance this week. Davison City Manager Andrea Schroeder said she and Davison- Richfield Fire Chief Brian Flewelling had the chance to meet with representatives from Medstar…

ABC12 investigates: why is Genesee County’s ambulance shortage becoming worse?

By ahein | June 18, 2021 |

ABC 12 — “Who would ever expect in today’s era that you pick up and dial 911, and we don’t have an ambulance to send to you?” asked Genesee County 911′s Deputy Director Tim Jones. It’s a problem Genesee County’s been dealing with for months. ABC12 first brought it to the community’s attention in January.…

Quick thinking, AED save life

By ahein | June 10, 2021 |

Tri-City Times — Tragedy was averted last month for a Country Smoke House employee and its all due to the business’s automatic external defibrillator (AED) and the staff members who came to her aid. Last week, Medstar EMS acknowledged co-owners Suzanne and Steve Francis and managers Todd Kaatz and Carma Capizzo for jumping into action…

Almont restaurant crew jumps into action after employee goes into cardiac arrest — AED used to help save worker’s life

By ahein | June 3, 2021 |

WDIV — When a worker at Country Smoke House in Almont collapsed and stopped breathing the co-owner of the business and others stepped in to help save their life. The worker experienced cardiac arrest on Thursday (May 27). When the worker collapsed, the co-owner of the business, Suzanne Francis, began CPR while her husband, Stephen, retrieved an automated external defibrillator (AED).…

Local first responders being celebrated during Michigan EMS Recognition Week

By ahein | May 21, 2021 |

WNEM TV — Gov. Gretchen Whitmer proclaimed this week as Michigan EMS Recognition Week to honor first responders on the front lines of the pandemic. It is a thank you to the emergency medical service personnel at the forefront of the COVID-19 pandemic and recognizing EMS heroes in the community and the critical role they…

Medstar honors workers during EMS Week

By ahein | May 21, 2021 |

The Macomb Daily — Clinton Township-based Medstar is celebrating EMS Recognition Week this week, honoring its 800-plus employees with catered meals, gifts, and raffles for the workers. The week-long celebration provided a respite from the chaotic scenes personnel for the nonprofit usually see while manning ambulances in several Macomb County communities. READ MORE.

This week we honor EMS responders

By ahein | May 21, 2021 |

The County Press — The EMS and medical first responder community in Lapeer County has been instrumental to providing compassionate care during the COVID-19 pandemic. These individuals put their own health in harm’s way when they entered private residences, nursing homes and foster living facilities to care for people in the community who were sickened…

News Releases

Jason MacDonald

Medstar Welcomes Jason MacDonald as Vice President of Administration

By ahein | October 4, 2021 |

MacDonald brings 25 years of EMS experience to the nonprofit agency Medstar, Michigan’s largest EMS and mobile healthcare provider, welcomes Jason MacDonald to the executive leadership team as the nonprofit agency’s Vice President of Administration. In this role, Jason will be responsible for enhancing and expanding Medstar’s risk, safety, and compliance programs, as well as…

Mobile Health Paramedic Nicole Plauman inserts a monoclonal antibody treatment into an IV

Demand Rising for Monoclonal Antibody Therapy to Treat COVID-19 Patients

By ahein | September 27, 2021 |

Medstar paramedics administer the treatments in patients’ homes. Go to for more information. Through partnerships with area health systems and physician groups, Medstar now provides in-home monoclonal antibody infusion treatments to reduce COVID-19 symptoms and the risk of hospitalization from the virus.  “Since the time these medications have become available, Medstar Mobile Health Paramedics…

EMT Roxanne Cottrell and EMS Educator Lee Howie

Medstar EMT and EMS Educator Honored With Michigan Stars of Life Awards

By ahein | September 23, 2021 |

Medstar is proud to announce that the Michigan Association of Ambulances Services selected EMT Roxanne Cottrell and EMS Educator Lee Howie as recipients of the 2021 Stars of Life Award.  The Stars of Life award celebrates the contributions of EMS professionals who go above and beyond the call of duty in service to their patients,…


Medstar Expands Its Community AED Program Through New “Shock and Save Initiative

By ahein | August 13, 2021 |

When someone’s heart suddenly stops beating, every minute without defibrillation and CPR lowers the chance of survival by nearly 10%. When a bystander uses an AED (Automated External Defibrillator) on a person in cardiac arrest, their likelihood of survival doubles. Medstar recognizes community AED placement as the most important component of increasing cardiac arrest survival throughout…

Medstar ambulance parked outside of Burton Fire Station No. 2

City of Burton Enters Into EMS Agreement With Medstar

By ahein | July 8, 2021 |

The City of Burton announced today​ that it​ has entered into an​ agreement ​to provide consistent EMS service ​for its​ residents and visitors. The ​agreement​ is​ with Medstar, a not-for-profit EMS agency that serves several Michigan communities, ​and ​is identical to agreements the agency has with communities throughout lower Michigan. “The delivery of EMS care…

Medstar LifeFlight Helicopter

LifeFlight Air Medical Training Part of Medstar’s Free Emergency Medical Responder Course for Firefighters

By ahein | July 8, 2021 |

Medstar, Michigan’s most integrated EMS and mobile healthcare provider, is conducting air medical training:* Thursday, July 8, 2021 6 pmBentley High School 1150 N Belsay Rd, Burton, MI 48509 The exercise is part of a 61-hour Emergency Medical Responder (EMR) course Medstar is providing to 28 Genesee County firefighters. The Medstar LifeFlight team will teach attendees how…

General Manager Todd Kaatz Patient Debby Custodio Packaging Room Manager Carma Capizzo Country Smoke House Co-Owner Suzanne Francis Country Smoke House Co-Owner Stephen Francis Northern Operations Manager Jeremy Compau Vice President of Clinical and Education Services Kevin Wilkinson

AED and CPR Save Woman’s Life at Almont Restaurant — Medstar to Honor Country Smoke House on June 1 for AED and CPR Awareness Week

By ahein | May 27, 2021 |

Medstar, Michigan’s most integrated EMS and mobile healthcare provider, commends the staff at the Country Smoke House in Almont for their preparedness and action when their colleague suffered a cardiac arrest.  When the patient became unconscious and stopped breathing, Country Smoke House co-owner Suzanne Francis began CPR while her husband, Stephen, got the AED. Shortly…

EMS Week -- May 16-22 -- Thank You

Medstar Honors Frontline Heroes During EMS Recognition Week

By ahein | May 17, 2021 |

Medstar, Michigan’s most integrated EMS and mobile healthcare provider, is honoring its more than 800 team members for their lifesaving work as part of EMS Week.  “Medstar personnel adapted incredibly well to provide safe and effective care to patients, communities, and healthcare systems during the pandemic,” said Kolby Miller, Medstar CEO. “Working in EMS means…

Pie a Paramedic Donation Drive

By ahein | February 9, 2021 | Comments Off on Pie a Paramedic Donation Drive

Medstar Collecting Winter Gear for Detroit’s Homeless With temperatures reaching the single digits, the Pope Francis Center is even more critical to the safety and survival of Detroit’s homeless. And they are in dire need of the following donations:  Thermal/outdoor socks Hats Gloves Thermal pants and shirts  The winter gear items must be new and…

Medics transporting a patient

Medstar Offering EMT Training for All New Employees

By ahein | December 14, 2020 |

At a time when many have uncertainty in their employment picture, Medstar is stepping up with an opportunity to earn full-time wages while getting an education and moving into a rewarding career. The largest nonprofit EMS agency in Michigan is now providing Emergency Medical Technician (EMT) licensure training for all new employees.  “We often hear…