Media Inquiries 

For media inquiries, contact Anne Hein at ahein@medstarambulance.org

In the news

‘COVID changed everything’: EMS workers weigh in on pandemic’s toll

By ahein | January 4, 2022 |

Lansing, Mich. (WLNS) – COVID-19 doesn’t stop at testing lines or hospitals. It’s all over the community and every day, EMT workers who are already on the front lines responding to life and death situations have the pandemic to deal with. Last week, 6 News brought you the story of James Swindlehurst, a Mid-Michigan EMT…

“The availability of the antibodies will limit our ability to help the patients”

By ahein | December 30, 2021 |

Mid-Michigan Now — Demand is outweighing the supply of monoclonal antibody infusions. Medstar started doing at-home infusions but because they needed to help more people they opened clinics across the region to administer more treatments to people. Medstar is the only ambulance service in this region to offer Monoclonal Antibodies what started out as one…

Medstar CEO Interviewed for Oakland Press Article About EMS in Michigan

By ahein | November 15, 2021 |

Kolby Miller, CEO of Clinton Township-based MedStar, an EMS provider serving Macomb, Oakland, and Wayne counties, said offering overtime and additional incentives is not a long-term solution to this long-standing workforce shortage. Currently, MedStar has around 900 full- and part-time personnel on its clinical operations team. “We are investing in full-time personnel who are joining…

More paramedics give proactive, non-emergency care as community paramedicine grows in Michigan

By ahein | October 14, 2021 |

Second Wave Michigan — “Community paramedics can help high-risk, high-utilizing patient populations, who are going to be older; have one, two, or more comorbidities; and have been seeking care through the emergency department or other means,” says Andrew Brown, vice president of stakeholder integration for Medstar, southeast Michigan’s largest EMS and mobile health provider, serving Bay,…

Patient transfers between hospitals are more critical than ever. But in rural Michigan, the ambulances aren’t coming.

By ahein | October 8, 2021 |

Crain’s Detroit Business — Ambulance services can transfer patients only to or from a community in which they are licensed. Those licensed service providers are also usually required to maintain dedicated ambulances in a given community around the clock for 911 calls, said Kolby Miller, CEO of Medstar. Rural communities may not need another truck…

Medstar ambulance begins offering at home monoclonal antibody treatments for COVID-19

By ahein | October 1, 2021 |

ABC 12 — ”It’s not a vaccine, but it builds up the immune system so the patient or the person who is exposed can safely get through whatever period that is,” said Medstar Ambulance CEO Kolby Miller. A Mid-Michigan ambulance company is changing the way COVID-19 patients are treated. Most people think the only way…

Medstar paramedics helping COVID patients in their own homes with antibody treatments

By ahein | September 30, 2021 |

NBC 25/Fox 66 — There’s a growing demand for monoclonal antibody therapy to treat COVID-19 patients in Genesee, Lapeer and Bay counties. Paramedics with Medstar EMS provide the infusion treatments, which then reduce COVID-19 symptoms and lower the chances a patient will have go to the hospital. According to Medstar CEO Kolby Miller, requests are doubling each…

Paramedics administer COVID treatments in mid-Michigan inside homes

By ahein | September 28, 2021 |

WNEM TV 5 — Paramedics are now administering a covid-19 treatment proven to reduce symptoms and hospitalizations from the virus inside patient’s homes. “We’re preventing the emergencies from happening in the first place,” said Kolby Miller, the CEO of Medstar of Michigan. Normally ambulances respond to an emergency and transport the patient to the hospital.…

Medstar To Provide COVID-19 Antibody Treatment In Patient’s Home

By ahein | September 28, 2021 |

Patch Detroit — MedStar said Monday it will provide monoclonal antibody infusion treatments at a person’s residence to reduce COVID-19 symptoms and the risk of hospitalization, according to a news release. Monoclonal antibodies are lab-engineered immune system proteins that can help trigger a healthy immune response against a COVID-19 infection. The announcement comes on the…

Mich. medics administer monoclonal antibody therapy in patient homes

By ahein | September 28, 2021 |

EMS 1 — Paramedics are traveling to patient’s homes to administer monoclonal antibody therapy treatments for COVID-19.   Medstar of Michigan providers are delivering the doctor-prescribed antibody treatments to patients’ homes, which help reduce the chance of contracting the virus and fight it, WNEM TV5 reported.   “Monoclonal antibodies are something that is used for a patient who either…

News Releases

Kolby Miller, Cheryl Dauphinee, and Erik Sogge at EMS Today 2020

Two Medstar EMTs Recognized at International EMS Conference

By ahein | March 9, 2020 |

Medstar, Southern Michigan’s largest EMS and mobile healthcare provider, is proud to announce that two of our EMTs were awarded a trip to the EMS Today conference in Tampa, Florida — one of the premier emergency medical services conferences in the world.  Cheryl Dauphinee and Erik Sogge were recognized for their leading patient satisfaction survey…

Most beneficiaries who call 911 with a medical emergency are therefore transported to one of these facilities, and most often to a hospital emergency department, even when a lower-acuity destination may more appropriately meet an individual’s needs. The participants in our ET3 Model will be able to deliver care to patients at the right time and place. We congratulate the applicants selected to participate in the Model, and we look forward to working with them on testing new payments for emergency transport to improve patient care. CMS Administrator, Seema Verma

Medstar Selected to Pilot New CMS Emergency Treatment and Transportation Program

By ahein | March 2, 2020 |

Medstar, Southern Michigan’s largest emergency medical services (EMS) and mobile healthcare provider, has been selected to participate in the Centers for Medicare & Medicaid Services’ (CMS) new Emergency Triage, Treat, and Transport (ET3) Model.  Currently, CMS only covers emergency ground ambulance services when Medicare Fee-for-Service beneficiaries are transported to specific types of facilities, most often…

Anne Hein

Medstar Welcomes Anne Hein as New Communications Manager and Public Information Officer

By ahein | March 1, 2020 |

Medstar, Southeast Michigan’s largest EMS and mobile health provider, is expanding its executive team with the addition of Anne Hein as the new communications manager and public information officer.  In this newly created role, Anne will be responsible for internal communications and as well as engaging with community members and other stakeholders to raise awareness…

Clinton Township Winter EMT Course Now Open For Enrollment!

By ignitemed | November 13, 2019 |

Finally!! After much anticipation, we are happy to announce that our Clinton Township winter EMT course is open for enrollment! The course beings on January 13 and runs until May 21. Class meets Mondays and Wednesdays from 3:00 PM to 9:00 PM and 1 Saturday of each month- from 9:00 AM-5:00 PM. For additional information,…

Two Medstar Employees Act Quickly To Save Life

By ignitemed | November 13, 2019 |

Today, we recognize Mackenzie Krolczyk and Sydney Jovaisa! We were contacted by Ascension St. John Hospital to follow up on the care provided to a patient in the City of Eastpointe. A153 arrived after a two minute response to find a female having chest pain radiating to her right arm that started 2 hours prior…

Medstar Paramedic and EMTs revive Flint woman to full recovery

By ignitemed | November 13, 2019 |

Today, we recognize Paramedic Rick Hyde, EMT Sedrick Fornari, and EMT Jade Bennett. The crew was dispatched to an 89 year old female patient in the city of Flint having breathing problems. Upon the crew arrival, the patient was moved to the floor and found to have no pulse. Cardiac compressions were initiated, and the…

Rescued dog brings Medstar EMTs in Clinton Township comfort after long shift

By ignitemed | November 12, 2019 |

MedStar Ambulance in Clinton Township has a new employee—one that provides comfort to the rest. Roscoe, the rescued Golden Retriever-mix, spends his days at the Clinton Township location greeting the EMTs as they come and go. MedStar adopted Roscoe last month from the non-profit dog rescue Pro-Pet-Otic Foundation in Ferndale. Director Michael James helped free…