Medstar paramedics and EMTs provide the highest level of care available to 911 callers throughout our nine-county service area. Working in conjunction with local first response agencies, Medstar clinicians ensure the highest level of compassion and care for all patients needing transport to local emergency departments.
Medstar provides the newest, safest fleet in the region, and equips all of our personnel and vehicles with state-of-the-art clinical and safety equipment. After an $8.5 million investment in an expanded fleet, all Medstar ambulances have full data and video playback capability and communicate second-by-second GPS, speed, vehicle operating status, and safety equipment use to our communications center for real time decision making and data retention.
At Medstar, we provide our personnel with frequent and rigorous training, the most advanced life-saving equipment and the newest, safest vehicles in the state.
As a result of the leadership of our Emergency Physician Leadership Committee, Medstar EMTs and Paramedics receive the most innovative medical direction and engagement in the region, as well as the most interactive quality review and recognition.
Our leadership team is based in Southeast Michigan, and our focus is on advancing the emergency care and safe transportation of patients throughout our service area. We live, work, and raise our families in our service area, and the patients we serve are often family, friends, or friends of family. We don’t wait for out of state leaders to make decisions about what our patients, communities, and healthcare facilities need, and our investments in our personnel, clinical equipment, and vehicles are not dependent on similar concerns in other states.
Because our leadership is local and focused on providing the best care only in our service area, our team members receive frequent feedback and engagement with our leadership, as well as pride in local engagement, local care, and local recognition.
At Medstar, we believe in providing transparency, value, and clearly communicating our performance metrics so that our patients, communities, and partner health systems can easily understand how care benefits them. We use external validation for all performance metrics. The care and compassion provided by Medstar personnel are demonstrated by the feedback we receive from our patients, elected officials and healthcare facility leadership.