Media Inquiries 

For media inquiries, contact Anne Hein at

In the news

Ambulance companies rethink business plan as volumes, revenue decline

By ahein | May 4, 2021 |

Crain’s Detroit Business — Ambulance companies rely on growth in volume of reimbursable transports to cover expenses and even turn a profit. But since the COVID-19 pandemic struck in March 2020, Michigan companies have been facing more severe staffing shortages, they have seen volume decline by as much as 40 percent as people choose not…

Ascension Genesys Hospital workers honored with ‘clap out’ by first responders

By ahein | April 28, 2021 |

Medstar was honored to participate in a “clap out” to recognize our partners at Ascension Genesys Hospital in Grand Blanc Township for their dedication and commitment to patient care. We’re all in this together! READ MORE.

Michigan Ambulance Company adjusting through COVID-19 surge, urging precaution

By ahein | April 23, 2021 |

The new COVID-19 variant is hitting Michigan hard with a record-breaking number of children hospitalized with the virus this week.  Our CEO Kolby Miller spoke with ABC 12 WJRT-TV to share an update about EMS services and providers during this third wave.  READ MORE.

Mid-Michigan hospitals nearing capacity as COVID-19 surge escalates

By ahein | April 16, 2021 |

This latest COVID-19 surge is impacting healthcare providers across the state. Medstar CEO Kolby Miller spoke with ABC12: First In-Depth Everywhere WJRT-TV about how it’s affecting EMS. READ MORE.

Medstar EMT training program pays its students

By ahein | February 19, 2021 |

ABC 12 News (WJRT) — Several weeks ago, our own Ann Pirret brought you the story on the shortage of ambulance services in Genesee County. Well, one mid-Michigan emergency care provider is trying to help increase the number of trained people available. READ MORE.

Medstar building staff delivers top care to patients across Genesee County

By ahein | January 26, 2021 |

AND Magazine – In 1986, a young Kolby Miller of Flint worked nights as a disc jockey and at an ice arena. During the day, he volunteered at the Swartz Creek fire department. Friends there told him of job opportunities at the area ambulance service. READ MORE.

Medstar offering Emergency Medical Technician licensure training for all new employees

By ahein | January 8, 2021 |

Mid-Michigan NOW (NBC 25/FOX 66) – At a time when many have uncertainty in their employment picture, Medstar is stepping up with an opportunity to earn full-time wages while getting an education and moving into a rewarding career. READ MORE.

Macomb County EMS to begin naloxone ‘leave behind’

By ahein | December 16, 2020 |

Roseville – Eastpointe Eastsider – EMS agencies throughout Macomb County are implementing new protocols for paramedics that will enable them to leave behind naloxone with patients and their loved ones following overdoses. READ MORE.

Medstar Ambulance offers EMT training for full-time employees

By ahein | December 6, 2020 |

The County Press – At a time when many have uncertainty in their employment picture, Medstar Ambulance offers an opportunity to earn full-time wages while getting an education and moving into a rewarding career. Medstar is now providing Emergency Medical Technician (EMT) licensure training for all new employees. READ MORE.

Outreach program is statewide model for leaving behind anti-overdose kits, conducting wellness checks

By ahein | October 23, 2020 |

C&G Newspapers – Macomb County is setting a statewide trend when it comes to innovative approaches to prevent future overdoses. The county’s Advanced Life Support agencies are the first in Michigan to carry naloxone overdose kits and leave them behind for distribution to patients and family members for future use. READ MORE.

News Releases

UV Sterilization

Medstar Uses UV Sterilization to Decontaminate Ambulances After Transporting a Potential COVID-19 Patient

By ahein | March 19, 2020 |

Medstar, Southern Michigan’s largest EMS and mobile healthcare provider, is on the frontlines of the COVID-19 pandemic and uses UV sterilization for any ambulance and equipment used to transport a patient meeting screening criteria for the virus. This is the same process and equipment used to sterilize hospital intensive care units after infectious disease exposure.…

Charles Anderson headshot

Medstar Welcomes Charles Anderson to Its Board of Directors

By ahein | March 10, 2020 |

Medstar, Southern Michigan’s largest EMS and mobile healthcare provider, is pleased to announce Charles Anderson, the President/CEO of the Urban League of Detroit and Southeastern Michigan, is the newest member of its Board of Directors.  “I am excited to welcome Charles to our Board of Directors,” said Kolby Miller, Medstar CEO. “I look forward to…

Kolby Miller, Cheryl Dauphinee, and Erik Sogge at EMS Today 2020

Two Medstar EMTs Recognized at International EMS Conference

By ahein | March 9, 2020 |

Medstar, Southern Michigan’s largest EMS and mobile healthcare provider, is proud to announce that two of our EMTs were awarded a trip to the EMS Today conference in Tampa, Florida — one of the premier emergency medical services conferences in the world.  Cheryl Dauphinee and Erik Sogge were recognized for their leading patient satisfaction survey…

Most beneficiaries who call 911 with a medical emergency are therefore transported to one of these facilities, and most often to a hospital emergency department, even when a lower-acuity destination may more appropriately meet an individual’s needs. The participants in our ET3 Model will be able to deliver care to patients at the right time and place. We congratulate the applicants selected to participate in the Model, and we look forward to working with them on testing new payments for emergency transport to improve patient care. CMS Administrator, Seema Verma

Medstar Selected to Pilot New CMS Emergency Treatment and Transportation Program

By ahein | March 2, 2020 |

Medstar, Southern Michigan’s largest emergency medical services (EMS) and mobile healthcare provider, has been selected to participate in the Centers for Medicare & Medicaid Services’ (CMS) new Emergency Triage, Treat, and Transport (ET3) Model.  Currently, CMS only covers emergency ground ambulance services when Medicare Fee-for-Service beneficiaries are transported to specific types of facilities, most often…

Anne Hein

Medstar Welcomes Anne Hein as New Communications Manager and Public Information Officer

By ahein | March 1, 2020 |

Medstar, Southeast Michigan’s largest EMS and mobile health provider, is expanding its executive team with the addition of Anne Hein as the new communications manager and public information officer.  In this newly created role, Anne will be responsible for internal communications and as well as engaging with community members and other stakeholders to raise awareness…

Clinton Township Winter EMT Course Now Open For Enrollment!

By ignitemed | November 13, 2019 |

Finally!! After much anticipation, we are happy to announce that our Clinton Township winter EMT course is open for enrollment! The course beings on January 13 and runs until May 21. Class meets Mondays and Wednesdays from 3:00 PM to 9:00 PM and 1 Saturday of each month- from 9:00 AM-5:00 PM. For additional information,…

Two Medstar Employees Act Quickly To Save Life

By ignitemed | November 13, 2019 |

Today, we recognize Mackenzie Krolczyk and Sydney Jovaisa! We were contacted by Ascension St. John Hospital to follow up on the care provided to a patient in the City of Eastpointe. A153 arrived after a two minute response to find a female having chest pain radiating to her right arm that started 2 hours prior…

Medstar Paramedic and EMTs revive Flint woman to full recovery

By ignitemed | November 13, 2019 |

Today, we recognize Paramedic Rick Hyde, EMT Sedrick Fornari, and EMT Jade Bennett. The crew was dispatched to an 89 year old female patient in the city of Flint having breathing problems. Upon the crew arrival, the patient was moved to the floor and found to have no pulse. Cardiac compressions were initiated, and the…

Rescued dog brings Medstar EMTs in Clinton Township comfort after long shift

By ignitemed | November 12, 2019 |

MedStar Ambulance in Clinton Township has a new employee—one that provides comfort to the rest. Roscoe, the rescued Golden Retriever-mix, spends his days at the Clinton Township location greeting the EMTs as they come and go. MedStar adopted Roscoe last month from the non-profit dog rescue Pro-Pet-Otic Foundation in Ferndale. Director Michael James helped free…