Media Inquiries 

For media inquiries, contact Anne Hein at ahein@medstarambulance.org

In the news

Medstar CEO details COVID-19 sacrifices to Macomb Twp. Board

By ahein | July 22, 2021 |

The Macomb Daily — COVID-19’s local impact in terms of service and sacrifice was detailed for the Macomb Township Board of Trustees on July 14, when Medstar Ambulance CEO Kolby Miller made his 2020 report presentation. Miller said COVID-19 impacted both interfacility and critical care work at Medstar and detailed personal sacrifices the pandemic caused…

Genesee County communities try new solution to ambulance shortage

By ahein | July 9, 2021 |

ABC 12 — Genesee County has been dealing with an ambulance shortage all year. The county reported 21 days over seven months in late 2020 when zero ambulances were available to respond to calls for help. The county reaches “critical status” for ambulances with five or fewer units available almost daily — sometimes multiple times a day.…

City of Burton partnering with Medstar Ambulance for guaranteed emergency service

By ahein | July 9, 2021 |

ABC 12 — There’s a new lifeline for first responders in Burton. The city is announcing a partnership for EMS services with Medstar Ambulance, but it’s not just ambulance staff that are getting help. It could also make a life-saving difference for those responding to an emergency. Right now in Burton, there are times where…

Mich. county reaches critical ambulance status daily

By ahein | July 9, 2021 |

EMS1 — There were 21 days in seven months’ time in which no ambulances were available to respond to calls in Genesse County, Mich., ABC 12 reported.  When there are five or fewer ambulances at the ready, the county considers it “critical status,” meaning the county’s 911 center must call in outside ambulances or redirect units en…

Davison area governments approve ambulance contract with Medstar

By ahein | July 9, 2021 |

The Davison Index — The three local units of government – Davison, Davison Township and Richfield Township – all unanimously approved a contract for emergency medical services with MedStar ambulance this week. Davison City Manager Andrea Schroeder said she and Davison- Richfield Fire Chief Brian Flewelling had the chance to meet with representatives from Medstar…

ABC12 investigates: why is Genesee County’s ambulance shortage becoming worse?

By ahein | June 18, 2021 |

ABC 12 — “Who would ever expect in today’s era that you pick up and dial 911, and we don’t have an ambulance to send to you?” asked Genesee County 911′s Deputy Director Tim Jones. It’s a problem Genesee County’s been dealing with for months. ABC12 first brought it to the community’s attention in January.…

Quick thinking, AED save life

By ahein | June 10, 2021 |

Tri-City Times — Tragedy was averted last month for a Country Smoke House employee and its all due to the business’s automatic external defibrillator (AED) and the staff members who came to her aid. Last week, Medstar EMS acknowledged co-owners Suzanne and Steve Francis and managers Todd Kaatz and Carma Capizzo for jumping into action…

Almont restaurant crew jumps into action after employee goes into cardiac arrest — AED used to help save worker’s life

By ahein | June 3, 2021 |

WDIV — When a worker at Country Smoke House in Almont collapsed and stopped breathing the co-owner of the business and others stepped in to help save their life. The worker experienced cardiac arrest on Thursday (May 27). When the worker collapsed, the co-owner of the business, Suzanne Francis, began CPR while her husband, Stephen, retrieved an automated external defibrillator (AED).…

Local first responders being celebrated during Michigan EMS Recognition Week

By ahein | May 21, 2021 |

WNEM TV — Gov. Gretchen Whitmer proclaimed this week as Michigan EMS Recognition Week to honor first responders on the front lines of the pandemic. It is a thank you to the emergency medical service personnel at the forefront of the COVID-19 pandemic and recognizing EMS heroes in the community and the critical role they…

Medstar honors workers during EMS Week

By ahein | May 21, 2021 |

The Macomb Daily — Clinton Township-based Medstar is celebrating EMS Recognition Week this week, honoring its 800-plus employees with catered meals, gifts, and raffles for the workers. The week-long celebration provided a respite from the chaotic scenes personnel for the nonprofit usually see while manning ambulances in several Macomb County communities. READ MORE.

News Releases

Medstar Supervisor Jason Jay discusses how to use an AED with a veterans’ group.

Medstar Offers AED and CPR Training Grants

By ahein | June 3, 2020 |

It’s National CPR and AED Awareness Week, and to teach more people CPR and how to use AEDs, Medstar offers grants that provide AEDs and CPR training to schools, churches, and other nonprofit and civic organizations in its service areas.

Kolby Miller, Medstar CEO

Medstar’s CEO Appointed to the State Trauma Advisory Committee

By ahein | May 8, 2020 |

Robert Gordon, Director of the Michigan Department of Health and Human Services (MDHHS), has appointed Medstar CEO Kolby Miller to the State Trauma Advisory Committee (STAC), representing EMS agencies throughout Michigan.  The STAC serves as the MDHHS’ subject matter experts regarding the clinical and operational components of our statewide trauma system. In this role, Miller…

Birthday Parade in Chesterfield Township

Medstar Ambulances and Helicopter Part of Birthday Parade for Special Teen Member of Chesterfield Police

By ahein | May 6, 2020 |

Medstar, Southern Michigan’s largest EMS and mobile healthcare provider, is honored to have participated in a birthday parade for a local teen who is a special member of the Chesterfield Township Police Department.  Dylan Rheker (aka Badge 55) turned 16 years old yesterday. The longtime friend and supporter of the police department has health challenges…

Medstar Ambulance With UV Sterilization Device

Medstar Offers UV Sterilization Devices to Local Police, Fire, and Other EMS Agencies to Fight COVID-19

By ahein | March 21, 2020 |

To help prevent the spread of COVID-19, Medstar is offering the use of its UV sterilization equipment to police, fire, and other EMS agencies throughout the Medstar service area. UV sterilization has been proven to be the most effective mechanism to kill viruses on surfaces. “Not all EMS and public safety providers have historically put…

UV Sterilization

Medstar Uses UV Sterilization to Decontaminate Ambulances After Transporting a Potential COVID-19 Patient

By ahein | March 19, 2020 |

Medstar, Southern Michigan’s largest EMS and mobile healthcare provider, is on the frontlines of the COVID-19 pandemic and uses UV sterilization for any ambulance and equipment used to transport a patient meeting screening criteria for the virus. This is the same process and equipment used to sterilize hospital intensive care units after infectious disease exposure.…

Charles Anderson headshot

Medstar Welcomes Charles Anderson to Its Board of Directors

By ahein | March 10, 2020 |

Medstar, Southern Michigan’s largest EMS and mobile healthcare provider, is pleased to announce Charles Anderson, the President/CEO of the Urban League of Detroit and Southeastern Michigan, is the newest member of its Board of Directors.  “I am excited to welcome Charles to our Board of Directors,” said Kolby Miller, Medstar CEO. “I look forward to…

Kolby Miller, Cheryl Dauphinee, and Erik Sogge at EMS Today 2020

Two Medstar EMTs Recognized at International EMS Conference

By ahein | March 9, 2020 |

Medstar, Southern Michigan’s largest EMS and mobile healthcare provider, is proud to announce that two of our EMTs were awarded a trip to the EMS Today conference in Tampa, Florida — one of the premier emergency medical services conferences in the world.  Cheryl Dauphinee and Erik Sogge were recognized for their leading patient satisfaction survey…

Most beneficiaries who call 911 with a medical emergency are therefore transported to one of these facilities, and most often to a hospital emergency department, even when a lower-acuity destination may more appropriately meet an individual’s needs. The participants in our ET3 Model will be able to deliver care to patients at the right time and place. We congratulate the applicants selected to participate in the Model, and we look forward to working with them on testing new payments for emergency transport to improve patient care. CMS Administrator, Seema Verma

Medstar Selected to Pilot New CMS Emergency Treatment and Transportation Program

By ahein | March 2, 2020 |

Medstar, Southern Michigan’s largest emergency medical services (EMS) and mobile healthcare provider, has been selected to participate in the Centers for Medicare & Medicaid Services’ (CMS) new Emergency Triage, Treat, and Transport (ET3) Model.  Currently, CMS only covers emergency ground ambulance services when Medicare Fee-for-Service beneficiaries are transported to specific types of facilities, most often…

Anne Hein

Medstar Welcomes Anne Hein as New Communications Manager and Public Information Officer

By ahein | March 1, 2020 |

Medstar, Southeast Michigan’s largest EMS and mobile health provider, is expanding its executive team with the addition of Anne Hein as the new communications manager and public information officer.  In this newly created role, Anne will be responsible for internal communications and as well as engaging with community members and other stakeholders to raise awareness…

Clinton Township Winter EMT Course Now Open For Enrollment!

By ignitemed | November 13, 2019 |

Finally!! After much anticipation, we are happy to announce that our Clinton Township winter EMT course is open for enrollment! The course beings on January 13 and runs until May 21. Class meets Mondays and Wednesdays from 3:00 PM to 9:00 PM and 1 Saturday of each month- from 9:00 AM-5:00 PM. For additional information,…