Leadership

Working together with community leaders, health system stakeholders, and local, state, and national EMS leadership, Medstar is changing the way EMS and mobile healthcare are delivered throughout our state.

Medstar’s leadership is committed to providing compassionate care and unparalleled clinical quality, a rewarding and safe provider experience, community engagement, and expansion of the delivery of mobile health care. Our Board of Directors is comprised of emergency physicians, elected community officials, nursing and healthcare leaders, and local civic leaders. Clinical oversight is provided through our Emergency Physician Advisory Board, comprised of physicians and EMS leaders from our stakeholder health systems. Our Community Leadership and Advisory Committee provides insight to our Board of Directors on issues that are important to the municipalities and communities that we serve.

Kolby Miller

Our team is led by Kolby Miller, Medstar’s Chief Executive Officer. A Michigan paramedic for over 30 years, Kolby’s EMS career began in Flint in 1987 and he has led Medstar since 2005.

Reporting to the Board of Directors, he is responsible for ensuring that our organization exceeds the expectations of all Medstar stakeholders, including patients, families, community, healthcare, and public safety leaders, as well as our team members. Kolby has served on the Michigan Association of Ambulance Services (MAAS) board of directors since 2002, leading the Legislative and Regulatory Committee for several years, and as association president in 2009, and again from 2017-2019. Kolby has coordinated the education speakers at Michigan EMS Expo on behalf of MAAS since 2010. In addition to his MAAS involvement, Kolby is a Survey Team Leader for the Commission on Accreditation of Ambulance Services (CAAS,) and serves on the Board of Directors for the Traffic Improvement Association of Michigan, the Lapeer Family Literacy Center, and the Child Advocacy Center of Lapeer County.

Kolby’s leadership principle is simply, “If we take care of the people who take care of the people, we will provide the best care possible to every patient, community, and facility that we’re entrusted to serve.”

Under his leadership, Medstar has grown from an average of 74 responses each day with 80 full-time employees to a 2020 daily forecast of 480 patients and 600 team members in nine Michigan counties. “Although our organization grows each year, our focus remains to provide the best care available, one patient at a time, with the best trained, best equipped, and most compassionate team members in our region,” said Kolby.

He holds an MBA from Walsh College and completed his bachelor’s degree at Michigan Christian (Rochester) College. In addition, Kolby earned the Professional Emergency Manager (PEM) Certification from the Michigan State Police in 1992, Six Sigma-Healthcare Certification from Villanova University, and several Michigan Firefighters Training Council certifications. Originally from Swartz Creek, Michigan, Kolby now lives in Hartland and focuses his time away from Medstar on advocacy for those experiencing homelessness, documentary film making, and Michigan travel. Contact Kolby at kmiller@medstarambulance.org.

Susan Burkhardt

Scott Hicks

Andrew Brown

Vice President-Clinical and Educational Services